Hi there. I’m Kate.
I’m a globally recognized UX expert who shapes how millions of professionals think about digital experiences.
I’ve been working in experience design since 2010. My research findings and recommendations influence industry standards.
I excel at leading design professionals to deliver their best work and achieve business goals.
I’m Vice President of Research and Content at Nielsen Norman Group.
Publications + Appearances
Podcasts
AI in User Research
Future of UX
The AI Experience
Pondering AI
With UX and AI, Context Is Everything
Invisible Machines
UX Benchmarking to Demonstrate ROI
Awkward Silences
Events
UX India, Bangalore
Keynote Speaker - 2024
The Future of UX of Remote
Virtual Speaker - 2021
FITC Spotlight UX Online
Virtual Speaker - 2020
FITC Spotlight UX in Toronto
Speaker - 2017
Résumé
Experience
Vice President of Research and Content
Nielsen Norman Group
Dec 2022 – Present
Director
Nielsen Norman Group
Apr 2022 – Dec 2022
Senior User Experience Specialist
Nielsen Norman Group
Nov 2019 – Apr 2022
UX Design Apprentice
Viget Labs
Feb 2015 – Apr 2015
Frontend Developer + Content Manager
IBM
May 2011 – Feb 2015
Expertise
UX research
Planning, conducting, analyzing, & interpreting
Training
Coaching & upskilling stellar UX research teams
Insights
Translating research findings into decisions that drive business goals
ResearchOps
Policies, tools, & processes to improve quality & efficiency of research
Communication
Presentations, public speaking (for any audience size), & writing
Education
Master of Science in Information Science
University of North Carolina | 2015
Specialization: Human-Computer Interaction
Bachelor of Science in Information Science
University of North Carolina | 2013
Second Major: English
