Hi there. I’m Kate.

I’ve been working in experience design since 2010, and I’ve made substantial contributions to the field through my research and thought leadership.

I excel at leading experience design professionals to deliver their best work and drive company goals.

I’m Vice President of Research and Content at Nielsen Norman Group.

Publications + Appearances

UX India, Bangalore
Keynote Speaker - 2024

FITC Spotlight UX Online
Virtual Speaker - 2020

FITC Spotlight UX in Toronto
In-Person Speaker - 2017

Vice President of Research and Content
Nielsen Norman Group
Dec 2022 – Present

Director
Nielsen Norman Group
Apr 2022 – Dec 2022

Senior User Experience Specialist
Nielsen Norman Group
Nov 2019 – Apr 2022

UX Design Apprentice
Viget Labs
Feb 2015 – Apr 2015

Frontend Developer + Content Manager
IBM
May 2011 – Feb 2015

UX research
Planning, conducting, analyzing, & interpreting

Training
Coaching & upskilling stellar UX research teams

Insights
Translating research findings into decisions that drive business goals

ResearchOps
Policies, tools, & processes to improve quality & efficiency of research

Communication
Presentations, public speaking (for any audience size), & writing

Master of Science in Information Science
University of North Carolina | 2015
Specialization: Human-Computer Interaction

Bachelor of Science in Information Science
University of North Carolina | 2013
Second Major: English