Hi there. I’m Kate.
I’m a globally recognized UX expert who shapes how millions of professionals think about digital experiences.
I’ve been working in experience design since 2010. My research findings and recommendations influence industry standards.
I excel at leading design professionals to deliver their best work and achieve business goals.
I’m Vice President of Research and Content at Nielsen Norman Group.
Publications + Appearances
Features
Google Maps ‘Safety’ Feature
Fast Company
AI in User Research
Future of UX
The AI Experience
Pondering AI
With UX and AI, Context Is Everything
Invisible Machines
UX Benchmarking to Demonstrate ROI
Awkward Silences
Events
Future Product Days
Mainstage Speaker - 2025
Voted Best Speaker
WaysConf
Mainstage Speaker - 2025
Voted Best Speaker
UX India, Bangalore
Keynote Speaker - 2024
The Future of UX
Speaker - 2021
FITC Spotlight UX
Speaker - 2020
Résumé
Experience
Vice President of Research and Content
Nielsen Norman Group
Dec 2022 – Present
Director
Nielsen Norman Group
Apr 2022 – Dec 2022
Senior User Experience Specialist
Nielsen Norman Group
Nov 2019 – Apr 2022
UX Design Apprentice
Viget Labs
Feb 2015 – Apr 2015
Frontend Developer + Content Manager
IBM
May 2011 – Feb 2015
Expertise
UX research
Planning, conducting, analyzing, & interpreting
Training
Coaching & upskilling stellar UX research teams
Insights
Translating research findings into decisions that drive business goals
ResearchOps
Policies, tools, & processes to improve quality & efficiency of research
Communication
Presentations, public speaking (for any audience size), & writing
Education
Master of Science in Information Science
University of North Carolina | 2015
Specialization: Human-Computer Interaction
Bachelor of Science in Information Science
University of North Carolina | 2013
Second Major: English
Let’s Talk
A Quick Intro
Hear a bit about my background, work, and philosophy around the design of AI systems and products by listening to this 15-minute podcast interview with Fuego UX.
The AI Adoption Gap
In September, I traveled to Poland and Denmark to present my research findings to help designers understand why their AI features won’t get used — and how to bridge the AI adoption gap.
Check out the recording published by FutureProductDays for a sample of my speaking style.